Shipping policy
AnAká Shipping Policy
At AnAká, we are committed to delivering your premium organic cotton bedding safely and efficiently. Please review our Shipping Policy to understand order processing, shipping timelines, and delivery terms.
1. Order Processing
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Orders are typically processed within 1–2 business days after payment confirmation.
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Orders are processed Monday through Friday, excluding public holidays.
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Once your order is confirmed, you will receive an order confirmation email.
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During promotional periods, holidays, or high-volume sales events, processing times may be extended.
2. Shipping & Delivery
United States Shipping
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Standard Shipping: 3–7 business days
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Delivery times are estimates and are not guaranteed.
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Delivery may be delayed due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
3. Shipping Charges
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Free standard shipping on all U.S. orders.
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Any expedited shipping options and applicable charges will be displayed at checkout, if available.
4. Order Tracking
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Once your order ships, you will receive a shipping confirmation email containing tracking information.
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Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
AnAká is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.
6. Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged:
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Contact us at info@anakahomes.com as soon as possible.
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Please include your order number and any relevant photos if the package or product was damaged during transit.
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We will work with the carrier to help resolve the issue.
7. International Shipping
At this time, shipping availability outside the United States may be limited.
For international orders:
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Delivery times vary by destination.
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Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.
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AnAká is not responsible for delays caused by customs processing.
8. Order Changes and Cancellations
Orders may only be modified or canceled before shipment.
Once an order has been shipped, changes or cancellations cannot be guaranteed.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us: