AnAká Shipping Policy

At AnAká, we are committed to delivering your premium organic cotton bedding safely and efficiently across India. Please review our Shipping Policy for information about order processing, delivery timelines, shipping charges, and delivery terms.

1. Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order is successfully placed, you will receive an order confirmation email.

• During festive periods, promotional campaigns, holidays, or periods of high order volume, processing times may be slightly longer.

2. Shipping & Delivery

• We provide standard shipping across India.

• Estimated delivery time is 3–7 business days from the date your order is shipped.

• Delivery timelines may vary depending on your location and courier service availability.

• Deliveries to remote or non-serviceable areas may require additional time.

• Delivery timelines are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

• Free standard shipping across India on all orders.

• Any additional shipping services or applicable charges, if available, will be clearly displayed at checkout before you place your order.

4. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

• Tracking information may take 24–48 hours to become active after your order has been handed over to the courier.

• You can use the tracking details provided to check the status of your delivery.

5. Incorrect or Incomplete Shipping Information

• Customers are responsible for providing accurate and complete delivery information, including their name, address, PIN code, and contact number.

• AnAká is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided at checkout.

• If an order is returned due to an incorrect address or unsuccessful delivery, additional charges may apply for re-delivery.

6. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears to be lost, or arrives damaged:

• Please contact us at info@anakahomes.com as soon as possible.

• Please provide your order number and, if applicable, photographs of the package and damaged product.

• We will review the issue and coordinate with our delivery partner to help resolve it.

• For damaged deliveries, please retain the original packaging and product until the issue has been resolved.

7. Order Changes & Cancellations

• Orders may only be modified or canceled before they are shipped.

• Once an order has been shipped, changes or cancellations may not be possible.

• If you need to make a change or cancellation, please contact us as soon as possible after placing your order.

8. Contact Us

For any questions regarding your order, shipping, or delivery, please contact us:

Email: info@anakahomes.com
Website: www.anakahomes.com