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Refund policy

AnAká Return & Exchange Policy

At AnAká, we are committed to providing premium organic cotton bedding designed for exceptional comfort and quality. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Returns are accepted within 15 days of delivery.

  • Items must be unused, unwashed, undamaged, and returned in their original packaging.

  • Proof of purchase or order number is required for all returns.

Exchanges

  • Exchanges may be requested within 15 days of delivery.

  • Exchanges are subject to product availability.

  • Items must be in unused and original condition.

Return Authorization Required

Do not send any item back without prior authorization from AnAká.

Before returning or exchanging a product, please contact us at info@anakahomes.com with your order number and reason for the request. Our team will review your request and provide return instructions if approved.

Returns sent without prior approval may be refused or delayed.

Return Address (Authorized Returns Only)

AnAká Home
37 Bunker Lane
Hicksville, NY 11801
USA

Refunds

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.

  • Approved refunds will be issued to the original payment method used for the purchase.

  • Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include photos of the item and packaging. We will work quickly to resolve the issue.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Customized or personalized products

  • Final sale or clearance items

  • Products that have been used, washed, or altered

Why Shop with AnAká?

We stand behind the quality of our products and are committed to ensuring a smooth shopping experience. Our return and exchange process is designed to be simple, transparent, and customer-friendly.